Supervisor User Guide

Learn how to use your Supervisor account.



Supervisor user accounts can track apprentice progress within their occupation, engage with apprentices via journal entries, approve/deny OJT & RTI submissions & wage progressions. In the following pages, we will walk you through each feature of your Supervisor account and how to use them.

If you have any questions about this guide, feel free to contact us via Live Chat in the bottom right corner of the screen or click here to submit a Support Ticket.




The Dashboard provides an at-a-glance overview of your apprentices. The first card, Apprentices, shows you a summary of your apprentices and their overall progress toward their occupation’s term. The next card, Unread Journals, displays the 5 most recent journal entries that your apprentices have submitted to you. And finally, you have a summary of your occupation and employer information.




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Clicking on the bell icon in the top toolbar will reveal your notifications menu. Notifications provide you with a short summary of what has happened while you were away. To view a notification’s content click it or delete it by clicking the X button on the right-hand side.



Account Menu


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Located in the top right corner of your screen, the Account Menu is where you can view your account information, report issues, visit Helpdesk, and sign out of your ApprentiScope account.



Report an Issue


If you run into an issue with your account or something isn’t working correctly, we’d love to know about it. To report an issue, click on your Account Menu and select the second option labeled Report an Issue.         





If you need help with your account, visit our Helpdesk by opening your Account Menu and selecting the third option labeled Helpdesk. Here you can view documentation, schedule support sessions, and live chat with our Support Team.







The Profile page is accessible by opening your Account Menu and clicking on the first item labeled My Account. Here you’ll find an overview of all the information associated with your account and the ability to change your password, change your profile picture, and manage your subscription. On the General tab, you can edit your information by clicking the Edit button on the top right. If you would like to edit your personal name or location, please contact support.





The Account tab is where you can change your password or change your profile picture.
To change your password, simply click Change Password and a dialog box will appear,
prompting you to enter your old password & new passwords.





On the Settings tab, you can adjust the look and feel of your account by toggling on Dark mode. More settings are in the works!




On your Apprentices page, you can view a list of your apprentices and their overall progress. For more details on each apprentice, click on their name to visit their profile.


Weekly Summary


On your Weekly Summary page, you can easily keep up with your apprentice and their OJT & RTI submissions, approve hours and send reminders. If an apprentice has unapproved submissions (OJT or RTI) for the week, the blue approve button will be shown on the far right of their row. To approve/deny submissions, simply click on the button and a dialog will appear. If an apprentice is missing submissions, a grey email button will appear. Click it to send an email reminder to an apprentice. If all of the submissions for an apprentice are approved for the week being shown, a green double check mark button will be shown. And lastly, to cycle through previous weeks, simply click the back arrow to the right of the Week of text in the top left corner of the calendar icon to jump to the current week.




On the Journals page, you can view all of the journals that your apprentices have submitted to you ordered by the date they were submitted. To view the journal in more detail or to leave comments on them, simply click on the journal. That will take you to the Journal Details page shown above, where you can send messages to your apprentices.


Wage Progressions


Once your administrator has set up your apprentices’ wage schedules, your apprentices will start to show up on the Wage Progressions page. To approve a wage progression, click the check box for the desired apprentice (shown above) and double-check the increase amount. If you want to change the increase amount, go ahead and do it now. When you’ve decided on the increase amount, simply click the blue Approve button located in the bottom right-hand corner of the screen.