Learn how to delete or resend user invitations to participants and non-participants.
User Types: Regulators, Sponsors & Employer Administrators
Note:
- Before altering participant invitations, be sure to understand the distinction between managed and authenticated accounts: Understanding Participant Account Types and How to Create Them
Step 1: Navigate to Manage on the Blue Navigation Bar & then Click the Invitations tab
Step 2: Hover Over an Invitation Row & Click the Three Vertical Dots at the End of the Row
Step 3: Make your selection to Revoke or Copy the Invitation
- Revoke Invitation - The invitation will be deleted, meaning the invitation link you sent to the user will no longer work. You will need to re-invite them if you want them to create an account. This is helpful if you originally invited them using the wrong email.
- Copy Invitation Link - The original invitation link will be copied so you can text or mail it to the user. This is useful if the user cannot locate the original invitation email you sent.
- Notes:
- Once a user creates their account using an invitation, they will disappear from the MANAGE - Invitations tab. Once that happens, you will need to use the MANAGE-Users tab to deactivate or delete their account.
If you have questions or need help, please submit a Support Ticket here.