If you're experiencing technical difficulties with the platform, please try the quick fixes below prior to submitting a ticket.
- Hard refresh your browser page (Mac: CMD+Shift+R or PC: Ctrl+F5)
- Log out and log back into ApprentiScope
To submit a Support Ticket, please click here and complete the form.
In the Issue & Details field, try to be as specific as possible about the issue you are experiencing to help your Support Representative find a resolution more quickly.
Once we receive your submission, we will create a Support Ticket and email you a confirmation. One of our Support Representatives will then triage your issue, and follow up with a resolution to the issue. If for some reason you don't hear back from a Support Representative, feel free to follow up with us by sending another email to the support address above with your Ticket ID number. Please allow your Representative 1 hour before sending a follow-up email.