Common Login Issues

User Types: Regulators, Sponsors, Employer Administrators, Supervisors, Mentors, Providers, Apprentices & Applicants

Before You Begin

User accounts and login access within ApprentiScope are managed by the employer, sponsor organization, or program administrator associated with your account.

If you need help with:

• Account access or login credentials

• Invitations or account setup

• Application status or program participation

Please contact your employer, sponsor organization, program administrator, or the organization you applied to first.

The ApprentiScope team is not able to make account, program, or participant-related changes on behalf of organizations.

I Cannot Log In to My Account

Please try the following:

• Double-check that there are no extra spaces before or after your email address.

• Make sure you are using the correct email address and password associated with your account. If you are unsure, contact your employer, sponsor organization, or program administrator for verification.

• Reset your password using the following guide: Reset Password

• If you’re using autofill or a password manager, ensure it is using the correct username and password information.
• Try using a different browser, device, or network, as some environments may restrict access to certain services.

I Did Not Receive My Password Reset Email 

Please try the following:

• Check your spam or junk folder.

• Make sure you are using the correct email address associated with your account. If you are unsure which email address was used, contact your employer, sponsor organization, or program administrator for verification.

• Use the most recent password reset email, as older reset links may expire or no longer be valid.

• Try using a different browser, device, or network, as some environments may restrict access to certain services.

• Request a manual password reset from your employer, sponsor organization, or program administrator.

My Organization Uses Single Sign-On (SSO)

Some organizations use Single Sign-On (SSO) to allow users to log in using organization-managed credentials.

If your organization uses SSO and you are unable to log in:

• Contact your employer, sponsor organization, or program administrator to verify your access has been configured
• Select Login With SSO from the login page
• Confirm your organization appears in the list

SSO access is managed by the organization and its internal identity systems.

When to Contact ApprentiScope Support 

• Your employer, sponsor organization, or program administrator has already reviewed your account access, but the issue continues.
• Login or password reset actions fail after completing the troubleshooting steps above.
• You encounter unexpected platform behavior or technical errors while attempting to log in.

To Help Our Team Troubleshoot Faster, Include: 

• The name of your employer, sponsor organization, or program
• Any error messages or screenshots
• A description of what happened when attempting to log in or reset your password

Submit a Support Ticket

If you continue experiencing issues after reviewing the guidance above, please submit a support ticket.

Our team will review your request and follow up as soon as possible.