Common Login Issues
Troubleshoot common login issues and access problems.
User Types: Regulators, Sponsors, Employer Administrators, Supervisors, Mentors, Providers, Apprentices & Applicants
Account Access Is Managed by the Program Administrator or Organization
User accounts in ApprentiScope are managed by the hiring organization, employer, or program administrator responsible for the apprenticeship program. ApprentiScope Support does not manage individual user account access directly.
If you’re having trouble signing in or accessing your account, contact your program administrator or the organization you’re applying to. They can review your account status and assist further.
Incorrect Email or Password
The most common login issue is entering an incorrect email address or password. Make sure you are using the email associated with your account and that your password is entered correctly.
If your browser or device auto-fills your login information, double-check that the email and password are accurate. Auto-fill can sometimes insert outdated or incorrect credentials.
If you’ve forgotten your password, you can reset it here: Reset Password
Single Sign-On (SSO)
Some organizations use Single Sign-On (SSO) to allow users to access ApprentiScope using their existing company or organization login credentials.
If you are unsure whether your organization uses SSO, visit the ApprentiScope login page and select “Login With SSO” to see if your organization appears in the list.
If your organization uses SSO and you are unable to log in, contact the hiring organization, employer, or program administrator to verify that your access has been configured correctly. This is because SSO access is controlled through the organization’s internal identity or IT system rather than directly within ApprentiScope.
When to contact ApprentiScope Support
In most cases, the hiring organization, employer, or program administrator can resolve login and account issues directly.
If the issue cannot be resolved, a Support Ticket should be submitted directly by the program manager or the organization for further review.
To help our team troubleshoot, the following information should be included in the ticket:
- The user’s full name and the email address used to log in
- Any error messages received when attempting to log in
- The hiring organization, employer, or program name