Common Login Issues

User Types: Regulators, Sponsors, Employer Administrators, Supervisors, Mentors, Providers, Apprentices & Applicants

1. Incorrect Email or Password

The most common problem users encounter when trying to login to their ApprentiScope account is using the wrong email or password. Please ensure you are using the correct email  and password associated with your account. To confirm the email associated with your account, please contact your company administrator, then reset your password using the guide below.

Click here to learn how to reset your account password

2. Access Removed or Account Deactivated

If you're seeing an error message when logging in that says your account was deactivated, this is likely due to an administrator at your company updating your status to one that removes login access. These statuses include Suspended, Completed, and Cancelled. To inquire about your account status, please contact your company administrator.

3. Other

If neither of the above resolve your issues, please feel free to contact our customer support team to investigate this issue.