Learn how to determine the appropriate user and account types for your Apprentiscope participants, partners, and providers.
A users ability to access the ApprentiScope platform and their permissions within the platform are determined by their Account Type and User Type.
Account Types
There are 2 account types in ApprentiScope: Authenticated & Managed
Authenticated
Users with authenticated accounts are able to log into ApprentiScope and use the platform based on their user type and permissions.
Managed
User Types
User type determines a user's potential level of platform access & permissions. Even if a user initially has only a managed account, they will need to be assigned a user type. They still will not have access and platform permissions until or unless they are given an authenticated account.
For each client, an executive “owns” the platform and possesses complete access and functionality. The executive’s official user type varies based on the contract type:
- Executives for regulator contracts are regulator users.
- Executives for sponsor contracts are sponsor users.
- Executives for employer contracts are employer-administrator users.
User types cannot be set above the contract type (ex. regulator users cannot exist for sponsor contracts). Executives generally determine the appropriate user type for all other users.
Regulator Users - Are always executive-level users with full control over all other user types.
Sponsor Users - For a sponsor account, this is the executive-level user. If a sponsor user falls under a regulator account, they only have access to & control over the programs they sponsor or serve as intermediaries for.
Employer Users (3 options)
Administrators - For an employer account, this is the executive-level user. If they fall under a regulator or sponsor account, administrators will only have access to & permissions for: a) programs they own the standards for, b) participants whose program training is provided by their company. and 3) all employer users within their organization.
Supervisors - Work for a single employer and must be assigned to participants. Authenticated supervisors only have access to their assigned participants, who can be working for any employer as long as that employer is under the same sponsor as the supervisor. Supervisors have more limited platform permissions than administrators.
Mentors - Work for a single employer and are assigned to specific program offered by that employer. Authenticated mentors have access to all participants within that program and more limited permissions than administrators.
When assigning employer user types, we recommend considering: a) the management hierarchy at each employer, and 2) the willingness & ability for various personnel to engage with the platform. Administrator is usually the best type for those who manage the full program & company personnel. Supervisors generally work regularly with participants. Mentors are available to assist participants but generally do not do so on a daily basis.
Providers - Are assigned to participants who will receive their educational or technical instruction. Authenticated providers only have access to those participants and more limited control than sponsor or employer users.
Participants - Currently there are 4 user types for program participants - apprentices, youth apprentices, pre-apprentices, & learners. Authenticated participants only have access to their individual account and have limited platform functionality.
Applicants - Individuals who have applied to a program through an ApprentiScope or applied externally and then created an account within ApprentiScope during the applicant evaluation process. Authenticated applicants only have access to their individual account and the most limited platform functionality.
User Type Default Permissions
To view the default permissions related to each user type and edit them, click the Settings (gear) icon on your platform toolbar, and then click the user type you'd like to review. A blue toggle switch means that permissions is turned on.
Contact your Customer Success Manage for any assistance determining the most appropriate account, user types, and permissions for your participants, partners, or providers.