What happens when my account reaches its active participant seat limit?

Learn what happens when your account reaches its active participant seat limit.

User Types: Regulators, Sponsors & Employer Administrators

Apprentice Seat Count

• Every ApprentiScope customer has an allocated number of ApprentiScope seats dedicated to active participant users. 
• Once your account hits 100% of its allocated active participant seats, the following will occur:

1. 1. A notification will be sent to all Account Administrators.
   2. You will no longer be able to invite or upload new Participants to your account.
   3. Signups from Public Links for Participant accounts will be disabled.
   4. You will still be able to create Applicant and Non-Participant accounts.
   5. A prompt to upgrade your account will appear, which will direct you to complete our Subscription Upgrade Form.

• To prevent any disruption to your onboarding process, we recommend upgrading your subscription as soon as you receive the notification.

• Read this support article to learn more about how to manage your active participant user seats.  
   

If you have questions or need help, please submit a Support Ticket here.