Learn how to deactivate or delete users who are no longer relevant to your organization.
Note:
- Before deleting or deactivating any participant, know that there are several inactive participant statuses that could be used instead: cancelled, suspended, and completed. Each of these will remove a participant's access to the platform without removing your ability to manage and report on their accounts. Deleted Users cannot be undone and their data is lost.
- Only Regulators, Sponsors, and Employer Administrators have the ability to deactivate and delete users.
Step 1: Navigate to Manage (User Management) on the Blue Navigation Bar.
Step 2: Hover over the user you'd like to deactivate or delete & click on the three vertical dots on the far right
Step 3: Click Deactivate or Delete User
