Learn how to manage your apprentice user seat count.
User Types: Regulators, Sponsors & Employer Administrators
To free up apprentice user seats, you need to make them inactive through one of the following methods:
- Updating their Apprentice Status to Suspended, Completed or Exited
- Updating their User Status to Deactivated
- Deleting their account
Updating Apprentice Status
- Navigate to your Apprentice Overview page, select any number of apprentices, click the Actions button, and then select one of the following statuses:
Updating User Status
- Deactivating an apprentice user will free up an apprentice seat while also retaining their historical data.
- To do this, navigate to your User Management page, hover over the apprentice you'd like to deactivate, click the three vertical dots, and then select Deactivate User.
Deleting an Apprentice
- Deleted users cannot be recovered and should only be done if you never need to access a users data again.
- To do this, navigate to your User Management page, hover over the apprentice you'd like to deactivate, click the three vertical dots, and then select Delete User.
Note: If you have audited your apprentice seats and are still over your allotment, click here to read about what happens next.
If you have questions or need help, please submit a Support Ticket here.