Service Level Agreement

Hundreds of companies rely on ApprentiScope to run their Apprenticeship & Corporate training programs. That’s why we guarantee 99.95% monthly uptime to all of our customers.


What is “uptime”?

“Uptime” refers to the period of time when ApprentiScope is up and running.


How do I find ApprentiScope's uptime?

We make our uptime public here.


What happens if it’s below 99.95%?

Our Ops team is working so that we won’t find ourselves in that situation. But stuff happens, so if our uptime drops below 99.95%, we'll make it right. Notwithstanding anything to the contrary in this Agreement, as the Customer's sole and exclusive remedy for failure to meet availability or support commitments, in the event there are two (2) or more consecutive calendar months during which the Service Uptime falls below 99.95% in a given calendar month, Customer will be entitled to receive a credit equal to the pro-rated amount of fees applicable to the downtime as measured within two (2) or more consecutive calendar months during which the Service Uptime fell below 99.95%, which credit shall be applied against an invoice or charge for the following renewal Subscription Term, provided Customer requests such credit within twenty (20) days of the end of the relevant calendar month. That is the full limit of our liability under this SLA. Now you can get back to your work with peace of mind knowing that we’ve got you covered.


How do we track that uptime?

We track uptime by measuring the server-side error rate along with using server monitoring software to look at results from ping tests, web server tests, TCP port tests, and website tests. Any changes to ApprentiScope's uptime are immediately shown on our Status site.


Will this change in the future?

ApprentiScope may update this SLA once in a blue moon — we’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site.


What if I have questions about this SLA?

Please get in touch with our friendly support team and we’ll be happy to answer them!