How Participants Submit a Complaint

Learn how to submit a complaint to your program's main administrator organization.

User Type: Participants (if the feature has been turned on by their program sponsor/administrator)

Note: Please know that complaints are received only by your program's main administrator. If your program is operated by a sponsor organization other than your employer, staff at the sponsor organization will receive complaints. If your employer fully operates the program, then the program's administrators will receive complains. Personnel listed as mentors or supervisors in the platform, unless they are also the administrator, will not have access to complaints.

Step 1: Click COMPLAINTS on the navigation bar

Step 2: Click the blue +(plus) button at the bottom of the page to document a complaint. This will open the dialog box (2nd image).

Step 3: Complete the New Complaint box and Click Submit

Step 4: Response

Note: Once a complain is submitted, the appropriate sponsor or employer administrator will receive an email notification. How they choose to respond will depend on that sponsor/administrator.