When to Contact ApprentiScope Support

Applicants: Contact the Organization You Applied To First If You Need Help With

Application status or next steps
Account setup or login access
Questions about the position, program, or application process
Updating application information or uploaded documents

The employer or program you applied to manages the application process, account access, and application information within ApprentiScope.

Apprentices, Supervisors, Mentors, and Instructors: Contact Your Employer, Sponsor Organization, or Program Administrator First If You Need Help With

Account access or login credentials
Transcript, OJT and RTI reporting
Participant submission questions and requests
Updating participant or profile information
Apprentice or participant assignment and visibility questions
Questions about program requirements, processes, or expectations

Your employer, sponsor organization, or program administrator manages participant accounts, access, and program-related activities within ApprentiScope.

Helpful Articles:

Try These Quick Fixes:

Before submitting a ticket, try the following:

Refresh your browser
- Mac: Cmd + Shift + R
- PC: Ctrl + F5
Log out and log back in
Try a different network, browser or device

Contact ApprentiScope Support If You Are Experiencing:

Error messages within the platform
Pages failing to load
Features not functioning as expected
Technical issues after troubleshooting with your organization, program administrator or the company you've applied to.

When submitting a ticket, include:

What you were trying to do
What happened instead
Any error messages (screenshots are helpful)
The name of the employer, program, or organization associated with your account

Submit a Support Ticket

If you continue experiencing issues after reviewing the guidance above, please submit a support ticket.

Our team will review your request and follow up as soon as possible.